Return & Warranty Policy

We want you to be completely satisfied with your purchase. This policy outlines your options regarding returns, refunds, and product warranty.

1. Order Cancellation You may cancel your order for a full refund within 24 hours of placement, provided it has not been processed for shipment. Once shipped, orders must be handled as a return. Please note that payment processing fees incurred by the gateway are non-refundable.

2. 30-Day Return Policy We offer a 30-day return window from the date your package is delivered.

2.1 Eligibility for Returns

  • To be eligible, Items should be in their original condition and packaging.

  • No Restocking Fee: We do not charge any fees for restocking returned items.

2.2 How to Initiate a Return

  1. Contact Us: Email [email protected] with your order number to request a Return Merchandise Authorization (RMA).

  2. Ship the Item: Once approved, send the item to our designated return address. Please include the RMA number and retain your tracking information.

  3. Inspection & Refund: After receiving and inspecting your return, we will process your refund to your original payment method within 5-7 business days.

2.3 Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to our error (e.g., defective product or wrong item), we will cover the return shipping costs or provide a prepaid label.

  • Change of Mind: For standard returns (personal preference), the customer is responsible for the return shipping costs. Original shipping fees are non-refundable.

3. Limited 3-Month Warranty All products include a 3-month limited warranty against manufacturing defects starting from the date of purchase.

  • Coverage: This covers verifiable functional defects in materials or workmanship.

  • Exclusions: Damage from accidents, misuse, unauthorized modification, or normal wear and tear is not covered.

  • Service: We will repair or replace defective items at our discretion. For warranty claims, the customer is responsible for the shipping costs to send the defective product to our service center for inspection and repair. Once the warranty service is completed, LEDsupermall.com will cover the return shipping costs to send the repaired or replacement item back to the customer.

4. Important Shipping Notes

Please ensure your shipping address is accurate at checkout. We cannot be held responsible for lost packages due to incorrect address information provided by the customer.

5. Contact Information & Return Address

For all inquiries, please contact:Email: [email protected]

Return Address:  14B Ruijun Building, Shajing Str, Bao'an District, Shenzhen, China, 518102

If you have a warranty request or need technical support, please contact our customer service team by email. We aim to respond within one business day.

Office Address: 14B Ruijun Building, Shajing Str, Bao'an District, Shenzhen, China, 518102

Email: [email protected]

Phone:+86 15820790508

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin.